My phone was lost and/or stolen. I reached customer service with ease. My problem was quite complicated as I needed a print out for the last 45 days of all my calls and texts. Red assured me that she would not get off the phone until I had a smile on my face and problem resolved. She xx exceeded her duties even offering to disconnect service from back on the 22nd when my phone disappeared. She got all my informatIon quickly and efficiently. The world would be much better off if there were more people like her in it!