I needed help with my 3 x hotel reservations in Italy and I used the online portal to chat with a member of staff at Hotels.com The most helpful male called Jonathan Brylle popped up and was so helpful. He was very polite, asked me what my issue was and then proceeded to ring all 3 hotels to talk to them about the issue. He kept me updated throughout and then proceeded to email the hotels who hadn't picked up the phone. I can't fault Jonathan at all. Can honestly say he was the most helpful customer service person Iv come across in a long time. Jonathan, if your reading this, although we didn't get the most helpful outcome, the fact you tried says a lot about you and your strive to help others in life. Thankyou