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Misleading prices advertised on this site and excessive hidden charges added once you have already provided card details. Booked an airport hotel advertised as £104, then when the confirmation came through it confirmed that £158 had been taken from my account. Site also appears to 'pretend' you are booking directly on the hotel's website. Called 'Guest Reservations' immediately to query the additional 55% charge, which was put down to 'taxes and charges'. Requested a refund as pricing was not transparent on the site and ask for a refund and they refused.
Katie W.'s review of Guest Reservations earned 7 Very Helpful votes
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If I could give no stars. I would. Absolutely awful customer service. We made the mistake of...
Wouldn't allow me to give the zero stars earned. I believed I was on the website for the hotel I...
