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katie S.

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1 Review by katie

Zara

  • Zara

“Policy is really bad”
11/22/17

I had bought a jacket from Zara and the zipper always get caught on the fabric. In just 2 weeks the fabric got ripped. So I called customer service and asked for a replacement. To my surpise, they said they cannot do any exchange/rerturn without original receipt. They said "NO EXCEPTIONS" and I am really disappointed at their policy. Other big chain companies will accept my credit card statement and at least give me a store credit.

Never buy from ZARA (ever again).

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