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I ordered my wedding programs on July 31 and still have not received them. I have spoken with customer service multiple times and at first was assured that I would get them in plenty of time. Since then, I have now been told that it is unknown when they programs will ship so I have no idea if I will get them in time for my out of town wedding on September 2. This is completely unacceptable. I places two other orders two weeks ago and those have already arrived, while the order I placed for programs in July still has not shipped. This has been the most frustrating experience with no transparency. All I have been told is that there is a "production delay." I am never ordering from this website again. It is unreliable and is causing undue stress for my wedding day.
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Hello Kaite,
I am so sorry to hear about the delay with your wedding programs. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine