I ordered the wine glass PJ's as a Christmas gift this year. As we all know USPS got backed up and this item seemed to get completely lost with the USPS not able to track it or find it. I e-mailed customer service and Kaitlyn got right back to me! She agreed to re-send a new pair of PJ's at no additional charge and they arrived today! They're adorable I love them and will be able to give this as the gift as intended. I will definitely be ordering another pair. Thanks for everything Kaitlyn!