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After 3 attempts to help us, we're left with a paperweight and have to dispute the charge with our credit card company. The glasses make my wife dizzy, something's wrong. Shop local where a person can see you and make informed changes on your glasses. This has been a massive waste of time and money.
Katie R.'s review of GlassesUSA earned 2 Very Helpful votes
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The pricing is very misleading, and it's confusing how returns actually work. I tried to...
Dear Valued Customer,
We are sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize. Each of the three orders that you placed had different prescription values entered. While the prescription on each of these respective orders was produced correctly, we do feel bad that you are having prescription issues. Typically, we offer two exchanges per order. Although this most recent order is the second exchange, we have sent you a prepaid return shipping label to return the glasses for a full refund.
If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA