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I ordered on 02/07/2017, paid EXTRA for 3 day GUARANTEED my estimated delivery date was 02/13 I still do not have my order and it is STILL "processing" have called and emailed with no response, I asked for a full refund and to just cancel my order, still no response. I want my money back, but can't get a hold of ANYONE! I usually don't bother with reviews but I have never just been robbed by what's supposed to be a legit company. I have also contacted better business bureau. Oh they also took the money out of my account right away but can't tell me what's going on with my purchase.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Katie P.'s review of Adore Me earned 3 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Katie,
Thank you so much for taking the time to write to us!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we have already implemented new ways of optimizing the shipping process.
We are also happy to see that you were contacted by our customer relationship specialists and that the situation was properly handled to meet your expectations.
Should you have any other question or concern, please let us know. We are always happy to help!
Best wishes,
Adore Me
help@adoreme.com