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- Bargain Books still come dented or torn instead of being charged as "Scratch and Dent".
- Longest shipping time ever.
- Some of the new Hardbacks are only a $1 cheaper than Amazon. Making a $5 shipping fee plus 2-3 weeks delivery not worth the hassle.
- Website regularly has issues, especially during Sales.
- If you purchase a book, they will refund you if it's suddenly not available. I put it in my cart and ordered it, but this doesn't mean you'll get it. They needed a better ordering system in terms of confirming your claim on a book.
- The point system can take over 2 weeks. Months, it can take months.
You get what you pay for. It was a nice 1-year run, but I'm going back to my used bookstore and Amazon for now on. Both are quicker and nearly similar priced in many regards.
Katie O.'s review of Book Outlet earned 3 Very Helpful votes
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I ordered 2 books at a total cost of $28.39 and received an email advising one of the books...
I built a cart of 18 books. Once I went to check out and created an account it cleared my cart....
Hi Katie,
I'm terribly sorry to see there was a negative experience with us - please feel most welcome to reach out to our Customer Service department to explore options that will suit you best. You can either send us an email directly or create a service ticket on our website. From there we'd be very happy to ensure we get this looked after.
Very sincerely,
NK - BookOutlet Customer Service
help@bookoutlet.com