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I haven't even opened my products yet. I sent a simple email with a question about my order after not hearing any updates for a week, and the owner replied back incredibly defensively, and insulted me. When I sent a clarifying email, he doubled down on being abusive, instead of being decent. I was absolutely polite in my correspondence. I was treated like dirt. He claimed to have given the best customer service he can. Don't expect much.
Tip for consumers:
Don't use this site.
Katie N.'s review of Warehouse Craft Supplies earned 4 Very Helpful votes
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They advertise low prices, delay the order, then charge a fortune for shipping. The owner is one...
With your order you will receive a card, pushing you to "spread the word!" The "word" being a...
Let me start out by stating, Warehouse Craft Supplies receives and fills over 2,000 orders a year and over 99.9% of the people that place orders with us are very happy customers.
I assume that Katie N. Is an alias for Alicia Greene. I checked our data base and one 1 name came back with the first name "Katie" and the last initial "N", however Alicia Greene has left several 1 Star reviews on different sites and it fits the time line and and the complaint is almost word for word the same the other. If Katie N. And Alicia Greene are not the same person they can leave a comment stating such.
Allicia Green was given excellent customer service by our company. The facts are as follows:
Allicia Greene placed her order - Mon, Nov 16 at 9:48 AM
Allicia Greene sent me an email on Fri, Nov 20 at 7:54 PM requesting an update.
Allicia Greene’s order shipped on Friday November 20th and she would have received automatic updates from our computer system as soon as the shipping label was made. Our system is set up to send the tracking number TWICE from TWO different sources so we can avoid problems like this. One system is Ship Station which manages our shipping and sends an email with tracking information when a shipping label is created and the second system is Open Cart which is the software that runs our e-commerce platform. When Open Cart is updated it automatically sends another email with tracking information. Allicia Green claims she did not receive the email, but the error is not in our system because we have had no other issues like this with other customers complaining that they have not receiving tracking information for their order. Further more I sent the tracking information to Allicia Greene a THIRD time by email on November 26, which was Thanksgiving Day.
In summary Allicia Green was given excellent customer service by our company. She placed an order during our peak season and her order was shipped out in a timely manner. Allicia Greene was sent updates by email regarding the status of her order, but claims she did not receive them due to NO fault of Warehouse Craft Supplies.
Allicia Greene has made TWO threats against me and my company, one of which was to do a chargeback, even though her order was delivered to her and she received excellent customer service from my company.