Katie M.’s Reviews of Adore Me & more

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Lingerie

“Order still "processing" 10 days after taking money from my acct...”

1/27/17

I ordered my set on the 17th confident that I would be receiving my order in time for my weekend getaway this weekend, because of their "3-5 business day shipping" guarantee. Here it is. 8 business days later... and it has not even shipped yet! On the 24th I conversed with someone from the company via e-mail about my concern and they assured my my order would ship in 1-2 days. Still nothing. And now when I try to contact them, be it on their website or via email, I get zero response. I'm feeling quite scammed, and upon reading their copy and pasted response to everyone's similar complaints to mine, I know the best I will get is them instructing me to do what I've already done...

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Adore M. – Adore Me Rep Over a year old

Hello Katie,

Thank you for your review and for letting us know!

We are sorry to hear you had such an unpleasant experience with the shipping of your order.

It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner.

We deeply apologize for the delay in processing, we are aware of the issue you’ve encountered and were diligently working on eliminating this problem so we may be able to ship all orders as soon as possible.

Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at help@adoreme.com. You can also send us a private message here with your email address or order number, for us to further investigate and take action.

We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.

Best,
Adore Me