Katie M.

I've had good luck with Tobi for the most part. The clothes I've ordered are cute and good quality. But I had a problem with the most recent dress I ordered. I ordered an XS based off the measurements of the dress and my own measurements. It should have fit, but it was soooo tight I couldn't zip it and my shoulders felt like they were going to bust the dress at the seams. I dropped it off at UPS to be returned the next day, and ordered a size Small as an exchange. It arrived quickly and fit well - still a little small but good enough. But for the exchange return money... it's been well over 3 weeks now (that's just including business days) and the return has yet to even be processed. I don't know why on EARTH it could possibly take this long. Basically the lesson with Tobi is to be 99.9% sure you won't need to return or exchange an item before ordering, because you won't see a return into your account for a month or later. Not worth it when there are other cute clothes sites like Lulus that are more reliable and prompt with returns and exchanges.