katie k.

August 7th I purchased two shirts and paid extra for expedited shipping (4 days ETA). They didn't complete the shipping information so it was sent all the way to Dallas only then to bounce back and have to be sent all the way to the UK. In the mean time I needed these shirts for a wedding. They did not send me anything nor credit my account. Every time I email them they avoid the actual issue and send me a templet response in efforts to ease my frustration. They don't give me actual answers and are not doing anything to be of good customer service. GET IT TOGETHER NASTY GAL! Just because you have unique product doesn't mean you can act lousy.
In addition I purchased nude heels with pearls on the heel. When they were delivered one of the pearls were missing. They didn't even check the products condition before sending it to me... come on Girls. I of course returned for a full refund and what do you know... Still NOTHING!