Katie I.

DO NOT PURCHASE FROM THIS COMPANY! I purchased a phone in november. I was having trouble unlocking in and when I tried to contact them, I received an initial contact back and then nothing. I tried contacting them multiple times by email and phone. At that point, I needed to return the phone and bought one somewhere else. I finally filed a complaint with paypal. They did not respond to the complaint until I escalated it. At that point, I did get someone on the phone and they initially offered me a store credit, which I laughed at. Then the person on the phone realized I had filed a complaint with paypal. She sent me information on how to send the phone back. Once I sent it back, they sent me an email saying I would be receiving a credit minus a $10 restocking fee. However, they did not actually send a refund. Paypal ended up filing in my favor and returning all my money to me. This was finally just finished in February... it took over 3 months! What a ridiculous company who has terrible customer service. They are relying on people not being proactive to make their money. Do not purchase from them!