Katie H.

This company does not care. I ordered a pair of shoes that was not delivered because purolator thought my house didnt exist. After calling purolator 6 times, they still did not deliver. I called allbirds for a new package sent with canada post. They sent it again with purolator. Again, purolator did not try to deliver. Then the third time they sent with canada post. I called every day for 1 week to try and address this issue. Then suddenly I receive 3 pairs of shoes. I called allbirds to request a return label for 2 shoes to send off before i go to work. They make me wait and I was late for work since they never sent the shipping labels. Then When i called the next day to request a shipping label to return the 3rd pair as well, the girl on the phone sent it in 1 second. The manager Jin Kim acts concerned for your customer experience but In the end he didnt do anything. Theyre do not know proper customer service. Just go to a real brand store like nike or adidas and get shoes you know you will like. If you want bull$#*! customer service, call allbirds.