Thumbnail of user katiec181

Katie C.

Contributor Level

Total Points
86

1 Review by Katie

  • NewChic

7/26/19

What customer service
Shocking after sales
They never got back to me trying to exchange a top which is too big for a smaller one and I have to foot the bill for return then refused return slip as it was over the 14 days - but I had been emailing all the time - shocking service - still no exchange - never again

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Dear Katie C.,

Thank you for placing your order on Newchic. We sincerely hope you can give us a chance to fix this issue. You can find the return policy on the product details page and the help center, where you can find the undertaker for shipping fee of the return. ( https://www.newchic.com/help_center selected topic Return & Refund). Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, please keep in touch with our customer service at https://www.newchic.com/Contact-Us-hc10.html We will offer you a reasonable solution based on the return and refund policy. Thanks.

Best regards,
Newchic team

Katie Has Earned 6 Votes

Katie C.'s review of NewChic earned 6 Very Helpful votes

Katie hasn’t received any thanks yous.

Katie doesn’t have any fans yet.

Katie isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user silviob18
3/22/24

Newchic has stolen several of my T-shirt designs and is selling them on T-shirts and hoodies....

Thumbnail of user anicola7459
Ane D. reviewed NewChic
8/19/23

A 1 star rating is too much for these guys. They are scammers. I bout a jacket that was too small...