Katie C.

This year I have purchased over $1200 in merchandise from Northern Tool. Recently, I ordered work bench on December 2,2018 to be delivered to store on December 11,2018 for a project to be completed buy December 16. Called store on 11th, order not in. Store said call back the next day, order still not come in. Store said check back in on 15th, I also called Customer Service and store with no satisfaction, order not come in. Store said check back in another 2 days, called Customer Service and store, order still not come in. I called customer service, they said to wait another day and that the order had been delivered to a warehouse (7 miles) near me on December 7, but it still did not come into store. By this time it's a week past delivery date of December 11. No offer or satisfaction received from Customer Service or the store to resolve this matter of late delivery. Eventually I received a notice on December 23,2018 that my order was at store. This is way past the December 11 delivery date. The work bench had been on pallets from December 7 to December 23!

On December 27,2018 I had not picked up order. Extremely upset. Called Customer Service the would not let me talk to someone in management. Customer Service offers $7 dollars of order or $10 off next order. I said I will not be ordering anything else from Northern Tool because of how Customer Service handled my order. Customer Service seemed not to care if they lost a customer. I felt offended with their offer and being refused to be able to talk with a manager. I'M THROUGH WITH NORTHERN TOOL