Katie A.

I like having a scheduled, reserved private ride from the airport, as opposed to ride shares, on demand taxis or shuttles, as I often have to make a meeting in an unreasonable amount of time. I booked with shuttle wizard in Nashville, confirmed my reservation several times but still did not have a ride when I needed it. The driver's number I was told to contact went straight to voicemail. The dispatch operator tried to be helpful but still no call from the driver and still no ride. Ultimately, they sent sent a different driver (which was clearly a Lyft driver) 35 minutes after my scheduled time, and I paid far more than had I just waited gotten a taxi. A taxi would have also gotten me to my destination about 20 minutes faster (and on time). My feedback to the company regarding this was met with nothing more than an apology. Very annoying.