Kathy N.

I am not sure what is changing at Zulily. However, I have ordered so much from them. Their stuff is adorable! Yes. I have had a couple of broken toys delivered. I didn't send back because of the hassle. Or a few clothes not to the standard they portray in the description.

I have actually returned 2: items for $36.00 and was given credit. But in September I bought 2 comforters. One lighter weight the other a heavier weight. I did not open the second one until January. I washed it per directions and parts of it became defective. I called for an exchange. Nope. It needed to be within 30 days. Even though I didn't open it until 90 days later.

I talked to 5 people. Each with a different story. And assumptions. It was amazing to experience. Lack of communication at its worst.

I wanted to share not only were they cranky, but counldnt follow the story. Beware... Read their policies carefully and there was no flexibility within them.