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Kathy M.

Contributor Level

Total Points
81

1 Review by Kathy

  • Hopper

12/21/19
• Updated review

My experience got even worse yesterday whrn Hopper finally replied after a week and a half of the first time I reached out to them. The person who responded likes to use emojis such as sad faces whrn giving you bad news. The news I got was that the airline (wouldn't say which one) changed one of my flights (wouldn't say which one) and that my return would now be 2 DAYS later than I originally booked.

I asked them to try alternative airlines. They didn't. I've asked for flight confirmation details and still haven't gotten any. I asked for assurance that if anything goes wrong that I will get on a flight at no additional charge to which they said 'the airline will do their best to re-protect you accordingly'... which airline amd what does that even mean?!?!

I've had to take 2 more unpaid days off work. I still have none of my flight, airline, baggage details yet I've handed over more than $1,300 dollars over 3 months ago.

Never recommend this 'business' to anyone

Non-responsive 'Customer Service'
12/17/19
• Previous review

It's a week before I take a long international journey with connections all booked with Hopper.

I realise the information provided on the app is minimal and actually partially incorrect as flight numbers have been changed by the airlines but not updated on my app details. I booked flights to include baggage but zero confirmation about thid and the airline website just tells me to contact the booking agent... uhhhh trying to! I also don't even have a flight number for one of my flights.

I've been trying to get in touch with Hopper using THEIR preferred customer service method through my booking on the app. No response in a week. Will not be using them again at this point and sincerely hoping they haven't screwed up my bookings over the Holidays

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