Kathy M.

I have been purchasing from RueLaLa for several years. This month I purchased a dress at 10:30 AM; 45 minutes later the price was reduced another 60%. I contacted Customer Service to ask how to get the lower price; was told via "Chat" messaging that the price reduction was verified as applying to this dress, and would be made once the dress shipped. When I called back to verify that the price reduction had been made I was informed that there had been no price reduction on that item. I had printed a copy of the previous chat in which the price reduction was promised; the "manager " said that the other rep made an error and RueLaLa would not honor the price reduction. I am left with the knowledge that statements from RueLaLa Customer Service reps cannot be trusted; they promised me a price reduction, then refused to honor it. Let the buyer beware.