I was not sure what to expect finding a random website to order custom frames online, but I am very pleased with my experience. I ordered 3 custom frames one of which had double mats.
It is very easy to order a custom frame as the only math you need to do is measure the piece to be framed and it does the rest for you. You are able to specify nearly every aspect of the order and get the exact look you are looking for. There are a myriad of options from frame type, mat colors and color to backing boards.
Our frames were shipped via UPS and unfortunately one of the foam boards and acrylic were damaged (there was damage to the box in the corresponding location so it was not damaged previous to packaging). I contacted webpictureframes.com and had the issue resolved that day. The personal support assistant called me within an hour and a half of my email to resolve the problem.
If I ever order custom frames again I will definitely use this site. The cost is significantly cheaper than the standard big box stores and looks just as good.