kathy m.

The stores won't sell canned pet food by the case which means a higher cost per can. When I've ordered online to get the case price, they often sent loose cans instead of factory sealed cases. On two of my last three auto-ship orders, this resulted in my receiving the wrong items. Whoever is packing these boxes isn't paying attention to which cans they're grabbing. While they do ship quickly, I can't depend on them to send me what I ordered so I'll be doing all my buying with Chewy for now.

I do nearly all of my shopping online and recently decided to try this place. I ran into an issue where a discount was being applied incorrectly which was overcharging me by a fair amount. I reached out to the company for help and was told to place two orders to get around it. That fix leaves me paying two shipping charges and then forces me to come back later and haggle with the company for a shipping refund - but only on the second order. If I was placing a single order, I wouldn't have paid any shipping charges at all. I'm not going to spend money with a company who can't just fix a simple problem when it's brought to their attention. A discount code to offset the overcharge would have taken care of this. Absolutely unacceptable customer service from a company that, by my understanding, aims to offer highly personalized customer service.

CB2 has a great selection of items that mix well with vintage mid-century pieces. I found their shipping to be super slow but Im generally happy with the quality of the products. I was slightly unhappy with part of the design of one of the items I ordered and when I said as much in the review, they contacted me offering to accept a return. I did not explore whether or not they would actually allow me to return something I had installed in my home because I searched enough before buying to know nothing else out there is any better. When it came time to install one of the items, I realized a piece was missing. They may have failed to include it but its more likely it was lost in the pile of house parts that accumulated during a lengthy renovation. Regardless of who was at fault, CB2 sent me replacement components entirely free of charge.

I do wish they would iron out a system for allowing CB2 returns at Crate & Barrel stores given how few physical CB2 locations there are since they expect customers to pay return shipping. In my experience, most retailers that don't have a good system to accept in-store returns take on the cost of return shipping in the interest of customer service.

I ordered from them on Black Friday. Unfortunately they sent my item to the wrong address. I track my shipments closely so I notified them of the issue within an hour of the UPSP noting it was undeliverable. Over the course of a week, I dealt with (4) different reps. My question every time was: "Where is my box going and how do we get it re-sent to me?" What I got was some version of the same "It's no longer in stock so we can't re-ship it. Here's a refund." I was clear every time. I'm not talking to about shipping me a new item. I don't care if it's in the inventory or not. The items I ordered are coming back to Macy's. There' s no obvious reason why you can't send them to me. The first person said some escalations team would contact me in 2-3 business days but that never happened. It wasn't until I got the 4th person that they told me they have no way to communicate with the warehouse that would receive the returned shipment? Seriously? There's no procedure for getting me what I ordered? My only consolation is that my kids had no idea they were getting this particular thing for Christmas so they won't know they aren't getting it.