Kathy M.

On March 16,2012, my daughter placed an order for a Guest Book and Custom Card Box. We paid for our order in full ($115.50) on that date.

On June 7,2012, my daughter emailed *******@elegantlyboundbooks.com to check on the status of the order. On June 9,2012, Kelly responded stating "Hi Brittney, I will have your order out in about a week, thanks so much for your patience, Kelly Cooke".

On June 26,2012, my daughter emailed Kelly again. This time requesting confirmation of shipping. On July 2,2012, Kelly finally responded stating "Hi Brittney, I'm so sorry for the delay, I am working on your order and I promise it will ship this week with tracking, thanks so much for your patience, Kelly Cooke"

On July 9,2012, my daughter emailed Kelly for the third time, requesting confirmation of shipping and reminding Kelly that her website states that products will be shipped in 6-8 weeks. Kelly DID NOT RESPOND. My daughter left a voice mail to which Kelly DID NOT RESPOND.

On July 19,2012, my daughter emailed Kelly for the fourth time, requesting the same things... confirmation of shipment of order. On July 19,2012, I posted a negative comment on Elegantly Bound Books fb page which Kelly deleted within an hour. I reposted. On July 19,2012, Kelly finally responded via email and stated "Hi Brittney, at this point, I don't feel that you will be happy with anything that I send. Accordingly I am going to issue you a refund, Kelly Cooke"

It is now July 25,2012, and we have yet to receive a refund from this "company". I have written Kelly an email stating that I was writing this review on this site, contacting my credit card company, and will be writing negative comments on fb (my own, the "company" fb page, etc).

DO NOT USE THIS "COMPANY"!