Kathy M.

I dislike, dislike, dislike this website (was raised not to say hate...) so much that when I found out it was a partner/owned by Priceline I decided not to use Priceline for any travel services.
Agoda.com has the worst cancellation policies and they are not industry standard cancellation policies.
Ex., book a hotel and the Priceline/Agoda online cancellation policy (on the hotel booking page) is cancellation is free if done '24 hours before Check-in'. The hotel Check-in is 3:00pm CST. Therefore, most travelers would assume that cancellation could be done 24 hours prior (prior day) to day of arrival at 3:00pm. (Arrival/Check-in on 1/3/2022 at 3:00pm, free cancellation on 1/2/2022 before 3:00pm)
Not on Agoda. If you dive deep into their cancellation verbiage it's actually 48 hours before the day of arrival/3:00pm Check-in. (Before 12:00AM/midnight on 1/1/2022)
Misleading and dishonest.

Terrible site. Sure, they have competitive prices and decent shipping rates. But this doesn't matter if the book DOESN'T ARRIVE. Their customer service email communications is worthless in resolving issues. Case in point - ordered a book, paid for expedited shipping and was sent a Youronlinebookstore BookTroll tracking number. Well, the tracking number is invalid, and this is stated on the CSM shipping website (never heard of CSM).
I've sent multiple online requests for a valid tracking number and also sent screenshots showing that the BookTroll tracking number was invalid.
Not once did I get a valid tracking number from the company. Simply a standard copy/paste response - your book will be arriving shortly.
The book I ordered was a gift, for Christmas. Well, guess I now have to expedite it from Amazon.
Stay away from this website.