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I ordered Timberland boots in black, and DSW shipped wheat. I guess they thought I'd just take whatever they sent. When I called and complained, they promised they were shipping out the correct color. 5 days later, I got an email that the order had been canceled because they were out of stock. Lies, just lies. Customer service told me what I wanted to hear to get me off the phone. And now I have to fight to get the refund for the original wrong pair that I've already returned. Find another seller. DSW is the worst!
Tip for consumers:
It would have been helpful for me to know that the customer service is non-existent. They don't care if you get what you ordered. And when you call customer service, they lie and tell you what they think you want to hear to get you off the phone.
Products used:
Supposedly a full refund, but I'm having trouble getting it. I didn't keep any product because they never sent me the right one.
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