Kathy K.

I was a member of Gwynnie Bee a few years back, and I was very impressed. I always had a new outfit on hand to wear, and the service was very affordable. Even so, I went through some hard financial times so I eventually needed to cancel my membership, which I was able to (easily) do online. Fast forward to this year. I decided to re-sign up. Turnaround times now are AWFUL. I mark items as returned and it takes them several days to release new items to me even through I have well over 60 things closeted. The monthly membership fee for 2 items is nearly $75... more than double what I was paying a few years back. The sizing is all wrong. I have only gotten an item on 1 occasion that actually fit well enough to wear out -- out of more than 4 months of membership. I tried to cancel my membership online, but they no longer allow you to do that, so you HAVE to call and talk to someone who will fiercely try to talk you out of cancelling. This is incredibly annoying. And the kicker... if you cancel mid-month, you lose the rest of your month's membership. That's RIDICULOUS. If I paid for the entire month, there is no reason you can't keep my membership open for the rest of my paid period. So now I have to pay for 3 1/2 weeks of membership that I didn't get to use. Absurd. They really need to review and change some of their business practices. This company was so good and went so bad in just a matter of years. It's sad, really.