I booked tickets for my sister and I Feb 27th from ORD to CPH, in booking I left an e out of my sisters name. I noticed it as soon as I put the passport information in, contacted Flightnetwork, followed all instructions and never got the name correction. Called weekly, sent text just asking if I needed to do anything else, never got response. Called TSA for advice and was told see if airlines will help you. Spent hours on the phone but, thank goodness airline took care of problem. We have spent thousands on a trip we have saved years for and all could have been wasted if left up to flightnetwork. Pay close attention to your web site. I thought I was on the official airline web site. Realize places like Flightnetwork pay money to be first in your search. Make sure you are dealing with the airline and not Flightnetwork