Kathy C.

I ordered an Assassin's Creed Venom hoodie from this company for my son for Xmas. The order went through at the end of Nov but took 2 months to arrive. The hoodie itself is nothing like the picture and is the wrong size, even given the size differences explained on the website. Dealman required me to take photos of the item to prove it was the wrong size, which I did, but then only offered to replace the item or credit my account. They have refused to refund, saying they have a 60 day refund policy - this is against the Consumer Guarantees Act. A consumer has the right to ask for a refund if "The goods are significantly different from their description, sample or demonstration model." As I don't trust that any of the items on the site actually look like their photos, I am pushing for a refund. If I don't get it, I will complain to the NZ Commerce Commission about the deceptive item pictures. I suggest there are enough people unhappy with the company that if we all complain, they will be forced to improve their misleading sales materials.

5. 3. 15 Update: I got my refund. Hurrah!

However, I also got bombarded with messages from one of the company's employees, both from the Dealman email account, the employee's personal email account and through another review site where I was asked, "Are you certifiably crazy? Or just bored?... The longest email from the Dealman account was a 650 word work of emotional manipulation which asked me why I was picking on Dealman when "children are suffering with polio" and "GMO's are spreading" and exhorted me to use my powers elsewhere, before quoting Mother Theresa for the finale. Priceless but shameful tactics to manipulate a dissatisfied customer into withdrawing her review.

So there you have it. Almost worth it just for the Mother Theresa mention, I think.:-)

6. 3. 15 Another update!

When I updated my review yesterday, I received an email from Dealman complaining that it was inaccurate. It isn't. The facts are enough to make this 'interesting' without any need to embellish them.

Anyway, when I suggested to them that the volume of emails I have received over this issue could be seen as harassment, they replied, "This is yet another false allegation made against our company. If you continue to make false allegations and defame us we will be forced to pursue legal action."

I'm looking forward to the all-expenses-paid trip to NZ should they decide to go ahead with their threat. :D