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I will never ever order from Promgirl again! Terrible customer service regarding a return that was beyond the 14 days, they were unwilling to make an accommodation after explaining that my daugther had been ill. It was within a 30 day window. Additionally, I've ordered hundreds of dollars worth of dresses from them! The dress was too short, I wanted to purchase another one and wanted store credit, they refused. The chat agent Ciana was extremely rude and had a terrible tone and attitude. Do not buy dresses from this site unless you are 100% sure you don't need to return
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I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to...
The dress did not fit despite using measurements. When I returned it I was given a store credit...
We're sorry to hear you feel this way and looked further into your concerns. The chat was reviewed by a manager and our representative was polite and stated our policies and the order details as needed. Because the dress was received on 3/9, the return was denied. We apologize for any inconvenience this may have caused.