Have ordered many candles and never had a problem, but now I can't seem to get the code to come up. I contacted the company and was told to send them a picture of the ring. They got back to me with a $10 value. I wonder if this is why the codes won't work because all the the rings are only worth $10. I still have 3 more candles that I was going to give as gifts, but I can't now. Sad