Ordered an item from them at the end of October- expecting a nice surprise in our post on return from a wee holiday. Nothing. We didn't even get a confirmation email. I rang them and they said they had emailed us as item was out of stock but they were expecting stock in and it would be sent to us the following week.
Still nothing- and no reply to emails.
A month after placing our order I decided to check the company out at Companies House... overdue accounts, a charge against the mortgage and a previous insolvency... yup, a well run company who had taken our money and lied!
Rang the company, asked where our order was, explained I had not received any emails from them and that I'd been looking them up online... customer service agent became rude to the point of being abusive and said that publicly available information was "none of my business" and offered to cancel my order. I said I wanted the money back by the end of the week and she replied it would be processed that day and hung up on me.
Money has been refunded and the company has tried to remove my review from another site saying that it is not a valid customer order- because they know that they have NEVER emailed us!
I have written on my blog about them too as I find their business practises disgusting.