Kathryn C.

Love Prime and their free shipping. But I'd like to see Prime free for high dollar buyers

Been a member for many years. Very happy with their products and services

Not many employees are trained to help and the self check is awful. Really, too cheap to hire someone to take my money!?

And they are very supportive to them.

And over priced!

I joined the reward program and was told that once I'm a platinum member the points I receive will never expire, I was also told if I didn't use them and let them grow I would have greater benefit. I gathered 2,159 points/$128.00 credit, I had health issues and didn't show anywhere for sometime. Finally better I go there to shop and find that I am no longer a Platinum member and worst no longer have credit. All the times I shopped there to have my points add up, I was never told they expire, I received emails a couple times a week and they never had it in the subject line points expire, Yesterday I looked at my old emails and in the middle of the advertising in small light print it did state they expire soon. I find the promoting of 1) shopping there to gain points 2) putting off using them to gain more benefit misleading and fraudulent. When I called their customer service after being on hold for a supervisor over 20 minutes. I was offered an insulting $10 gift card for being a "Loyal Customer"