I purchased a pair of boots from them on Nov 24. They attempted delivery Dec 2. I wasn't home to sign for them. I went to the post office. The packaging was damaged and the merchandise was exposed. I refused the parcel. I have contacted the company by e-mail three times with no response. I contacted PayPal who was of not help. I contacted my credit card company who will handle the claim on my behalf. There were "Ugg Boots" in the parcel, but I cannot say they were genuine or fake. I do not recommend anyone purchase from this company.