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Kathleen P.

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Experience: Shopping

Member since February 2021

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1 Review by Kathleen

Verified purchase

I wish I could give no stars. I accidently bid on a ring during my first online auction and tried unsuccessfully to resend my bid (touch screen computer). I called leaving messages and sent several emails to the company for help. A representative emailed me and said there was a 20% restocking fee. Ten minutes later I received an invoice with charges for 2 of the same ring. I sent an email questioning why I was being charged for 2 rings and asked how that was possible. I decided to purchase one of the rings since it was my mistake and sent an email to that effect. I felt lucky that the second ring was being removed from the invoice. I paid for the ring on 1-7-2021 and had not been sent any emails about when the ring was being delivered until 1-18-2021. At that time, I received an email with a FedEx tracking number which I checked on daily. The FedEx website said the label had been created but the package hadn't been sent from the company. I sent a couple emails to the representative with a copy of the FedEx website tracking page showing they had not received the package. Still no response until I asked for the ring or my money back yesterday. Then of course got an instance response fill with spelling errors as if it had been hastily written because I was angry. I waited all day and continued to check the FedEx website to see if the package was on site to be delivered. Finally gave up after 5PM and sent and email to the company representative demanding my money back. I then called my credit card company to file a dispute. I got a text late last evening from FedEx that the ring would arrive in 3 days even though I stated in an email to the representative I didn't want it earlier that evening. I have lost all trust in this company and don't want their merchandise.

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Products used:
Never received my ring


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