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My contact info was given to Holopick, a China based company, by Zolucky, another China based company, from whom I had the misfortune of ordering. I have never purchased from them or heard of them at all. In spite of unsubscribing them countless times, finding their website and filing several complaints, and receiving emails that say they will stop all contact, I can not get rid of them. Hopefully, this will get SOME response.
Tip for consumers:
Don't use it.
Products used:
I never ordered from them and had never heard from them until they started flooding my spam folder.
I purchased about $125 worth of clothing from this company. I recognized the advertised clothing from Zulilly and thought that the same clothes were probably sold by different companies. The return policy read that the items could be returned 15 days from receipt but not to the San Francisco address listed. The items arrived in two parts. NONE of the clothes were what I ordered, but were all cheap knock offs of the advertised items. When I contacted the company I was told I had to mail the return items to CHINA! I responded that the companies practices were dishonest and unethical, but received no resolution. I dropped the ugly clothing at the nearest thrift store. It is close to halloween, so someone might want them.
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Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned within certain date period. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!