Kathleen M.

They suck! Long story, we booked a flight to Puerto Rico and we had to cancel because of hurricane Maria, they said no problem we can rebook it before the 1 year is up. We tried booking it a few months later and they said that we had to book it that day or I'll lose my credit, that was a lie! They wouldn't let me speak to a supervisor, they argued with me, they were so rude! They still are giving us a hard time with trying to rebook a new flight. They are giving us the runaround transferring me from person to person, they each tell me something totally different. We can't get any money back, and worst of all they charged us over $1,900.00 as a booking fee, they never told us about that, they ended up taking out like $3,500. Out of my account and won't refund me anything and on top of that they they are trying to charge me more to rebook it. This is the worst travel agency, or whatever the are, DO NOT use them! They just take your money and scam you! They don't even deserve a 1