Please understand what your engaging with from the moment you start your relationship with this company. I started my process of building my closet on July 5th. Did not complete it until around the 27th (busy women I am). My first trial package of two items arrived on Monday the 6th. The two items I received was a wrap dress that ties in the back (I'm not joking) and a top that head threads hanging every where. Needless to say I put them right back into the bag that moment and they are in route back to them. Here's my problem. I was charged the 79.99 on Saturday, before I even received my first order. Evidently, I signed up for a free 30 day trial but they start your clock from the moment you engage with them. You can imagine how upset I was being charged 79.99 for being delivered two lousy things and never have worn them! Having said all that they did agree to credit my account providing the product is received by the 13th. The women that I dealt with was supe nice