When they sent me an e-mail saying they were delivered and they were not, I began to worry. I called them and was told it was just a big mistake, they were on their way. Five hours later the wrong bouquet was delivered. A cheaper kind of rose, cheap baby's breath as a filler, not the $140 arrangement in the picture. Stay away from these people. Report them to the attorney general of NY as an internet scam. They even told me that my bouquet was sitting at the hospital the whole time in a e-mail. When the first man I spoke to said they had been on the truck all day. The hospital confirmed the flowers (not the ones I ordered) were never delivered until late afternoon. They just send out automatic emails to make you think something was delivered on time. Hospital staff let flower deliveries go directly to the room. No one keeps them at a front desk. These people are running a scam!