Kathleen G.

I began using MadMimi in 2009. Ten years ago. Last week my account was hacked for the first time. Scammers using my account to send scam emails to over 14,000 in my database. Frantically, I reached out to Madmimi within minutes of the emails going out. My office phone ringing off hook with concerned, confused and angry users. I was trying to get something from their Chat, nothing constructive. Said I would have to email tech support. I tried. No response. Then I called GoDaddy (parent company) and was told that I could upgrade to a different plan that cost $40 extra per month and get rid of MadMimi. Said that I needed to do something immediately to stop the scammers. I felt like I was getting scammed. The next day, Madmimi reached out, saying that the account had been hacked and suggested that I or someone in my company had given the user name and password to the scammers. WE DID NOT. We checked through every email we'd gotten from MadMimi in the past year and we didn't have any from someone posing as MadMimi to whom we'd given the information. Not that we WOULD have anyway! We have been doing email marketing for 12 years - we are no dummies. Could it have been a security issue on their end? YES it could have been. But no possibility of a security breach on their end was raised. I am totally disheartened by this company and this situation. Were the original owners of MadMimi still involved with their company, I doubt this would have happened. They used to have people around the clock on duty, ready to help. Not just chatters telling you that you'd have to email tech support. Especially in an emergency!