I have been ordering Lancome make-up online for the last 5 years. I say I am now what was a loyal customer because they have lost ALL my business due to their rude and bad customer service. Since starting to order my make-up over the last five years I was saving all my Elite Reward points for a large item and with the Covid 19 virus and being sick over the last year only ordered from them in the 1st Qtr of 2019 and the last Qtr of 2019. I went in to place an order this month only to find that almost 13,000 Elite Rewards points I was saving Lancome deleted from my account. I have never had any points ever deleted from my account over the last five years and was shocked at this. When I called them up they said they didn't care that I have been a loyal customer for five years and that I was not going to get those reward points back. I informed them that they just lost a loyal customer and I would never order from them again. I am now shopping around for a new makeup brand as I realize I should have done this five years ago and never stuck with such a unprofessional company. Good Riddance Lancome!