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I honestly love the bras, but hate the customer service. I ordered 2 bras at a special price. I asked for an exchange on one of them, specified what I wanted as a replacement, and sent it back as instructed. When I didn't hear back for a while, I contacted them, and only then was informed that they didn't have what I wanted in stock. Not only that, they wouldn't hold my order until they were restocked, saying that was against their store policy. So my only options were to (1) get a refund on the bra I returned -- but then had to pay the full price for the one bra I did keep because of the 2-item special or (2) exchange the bra for a style I didn't want. I opted for #1. I was told I would at least receive an additional 10% for my trouble, but in fact what I got was a 10% credit to my account -- totally useless, as I'll unfortunately never be ordering from them again.
Kathleen C.'s review of ThirdLove earned a Very Helpful vote
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Third Love is a company that I want to love and support because of its body type inclusivity. I...
Hello Kathleen, my name is Taylor and I'm a Senior member of the Customer Advocate team at ThirdLove. I am sorry to hear that your ThirdLove experience thus far has not been up to par. This is not something we want for our customers.
I would love to offer my assistance, in order to do so, I will need some further information from you! Would you mind sending an email to hello@thirdlove.com and mentioning this review and my name (Taylor L.) in the subject line? From there I will be happy to assist you to the best of my ability.
I hope to hear from you and look forward to assisting with a resolution.