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Katherine W.

2 Level 2 Contributor
  • 4 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since May 2019

  • Reviews

    4

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    188

Review Distribution

4 Reviews by Katherine

2/26/20
TL; DR -- I've never been compelled to share anything of this nature, but this company,@privy, is SO BAD, I can't keep my mouth shut.

BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, despite deleting the app AND emailing their support informing them of as much, they CONTINUE to charge me $79/month every month.As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy...

BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...)

When I informed support, they could indeed see that
1) I had uninstalled during trial (18 months ago),
2) I was on a trial of a $20/month plan
3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support.

This is clearly unethical and illegal. Fortunately, I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no... they continue to charge me even after I have pointed it out to support. They cannot even give me an option to cancel NOW. (I literally don't have a login... I deleted the trial during the trial phase... They tell me I must login to cancel the service... I can't login... this isn't a joke... They CONTINUE to charge me.

I have email documents to prove every word of this.

I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...
5/6/19
They fit my body type, but this is a very personal thing! I do appreciate the double-stiching that adds to the durability
5/6/19
I get compliments every time I wear anything from Aria Lattner. Great site, easy to work with, fast shipping, beautiful packaging!

Tip for consumers:
If you have any questions, just live chat with them on-site!

Products used:
Aria Necklace, Aria Studs, Aria Ring, Citrine Slice Necklace, Intuition Stone Ring, ...

Service
Value
Shipping
Returns
Quality
5/5/19
Awful quality for what you pay. Aria Lattner is similiar price range, but the difference in quality is black and white

Katherine Has Earned 2 Votes

Katherine W.'s review of Alex and Ani earned 2 Very Helpful votes

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