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Katherine W.

2 Level 2 Contributor
  • 4 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since May 2019

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4 Reviews by Katherine

TL; DR -- I've never been compelled to share anything of this nature, but this company,@privy, is SO BAD, I can't keep my mouth shut.

BEWARE! I started a trial of this software ~18 months ago. I deleted the app before the trial was over. I have come to find out that, despite deleting the app AND emailing their support informing them of as much, they CONTINUE to charge me $79/month every month.As support will do nothing, unfortunately I have to go the route of a credit-card chargeback. Very unethical, Privy...

BEWARE -- THIS APP IS BILLED OUTSIDE OF THE APP STORE ECOSYSTEM, AND THEY WILL CONTINUE TO CHARGE YOU LONG AFTER YOU HAVE DELETED THE APP. (also, they will charge you at a rate higher than any plan they have listed...)

When I informed support, they could indeed see that
1) I had uninstalled during trial (18 months ago),
2) I was on a trial of a $20/month plan
3) They have been charging me $79 month every month, and continue to do so after this has been brought up to support.

This is clearly unethical and illegal. Fortunately, I have recourse through my credit card, but it is sad that a company of Privy's size would resort to such blatantly unethical behavior. I could have chalked it up to an honest mistake, but no... they continue to charge me even after I have pointed it out to support. They cannot even give me an option to cancel NOW. (I literally don't have a login... I deleted the trial during the trial phase... They tell me I must login to cancel the service... I can't login... this isn't a joke... They CONTINUE to charge me.

I have email documents to prove every word of this.

I do hope Privy decides to do the right thing before I have to go through the credit card. I hate to say such nasty things about a business, but this behavior is simply unethical. Truly, I hope you recognize your error and rectify it immediately...
They fit my body type, but this is a very personal thing! I do appreciate the double-stiching that adds to the durability
I get compliments every time I wear anything from Aria Lattner. Great site, easy to work with, fast shipping, beautiful packaging!

Tip for consumers:
If you have any questions, just live chat with them on-site!

Products used:
Aria Necklace, Aria Studs, Aria Ring, Citrine Slice Necklace, Intuition Stone Ring, ...

Awful quality for what you pay. Aria Lattner is similiar price range, but the difference in quality is black and white

Katherine Has Earned 2 Votes

Katherine W.'s review of Alex and Ani earned 2 Very Helpful votes

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Beautiful jewelry, excellent customer service. Can't ask for much more! I have the subscription...