Called to ask about exchange for smaller size and was told I had to call back next day during business hours for price adjustment. Called back because the size I needed was low in stcck, got a different customer service rep and was told no problem however the price reduction would come off after they shipped. Had to call back because the price reduction didn't match original as indicated. Called to return second pair, still too big, the guy seemed like he didn't care. Just the general attitude from all interactions were poor.