Katherine M.

While the selection and pricing for shopping is fine and I've been happy with purchases, I will not be frequenting this site any longer as I'm fairly convinced their buying process is a scam. Customers send in "clean out bags" full of items, which are appraised by their "experts." I'm convinced that the purpose of this appraisal process is to ensure that less of the bag is selected than will make up the shipping costs, so that ThredUp never has to actually pay out.

Case in point--I sent in two bags. Both were name-brand children's clothing in VERY good condition. I carefully selected ONLY name-brand, undamaged, unfaded, good quality clothing. There should not have been many rejects. However... Bag one: most of the bag was taken, and the amount was slightly over the shipping charge. Bag two: MORE clothes in this bag from MORE desirable brands, and FEWER items were taken, resulting in my payout not making up the shipping charge--and then the (miniscule) balance from the previous bag was deducted. We're talking bags full of clothing that one could reasonably expect to make $20-$50 consigning locally making $4-$10 on this site, eaten up by their shipping charges. Note: They also recently raised their shipping charge.

I'm convinced that their "buying" practices are in fact intended only for them to obtain VERY low-cost goods to resell (at significantly inflated prices from what they give their customers--much greater difference than local consigning), as they DO NOT pay out a fair amount on your bag. I wouldn't be surprised if their "experts" were trained to reject enough of a bag to ensure that payouts (and diminished returns for the company) don't happen.

DO NOT sell with this company, and if you don't approve of their practices, don't buy from them, either.