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2 Reviews by Katherine

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Everything's cheap and you get what you paid for. So I guess it's a plus if you're trying to save money and want something to wear maybe once or twice. Stay away from this site if you're over a size 4 in pants. I bought a size large jeans (I'm a medium with a muscular build) and I couldn't get them past my thighs. My mom (who's petite and a size 4) tried them and could barely get them on. I complained and they told me to refer to the refund policy, but they completely erased my order history so I can't even return them.




The only reason I didn't give them 1-2 stars is because I was a dedicated customer for years. Their sizes were consistent, affordable, and I ALWAYS referred people to them, but not anymore. My last transaction with them was a nightmare. For one, they completely changed their sizing - I was consistently a medium and I bought heels and a dress for an induction (I don't have a car so I couldn't go to stores so I was relying heavily on this dress working). The dress was cut way too narrow and the heels didn't fit, but to be fair I have wide feet so I figured they wouldn't work. I returned them that week through my University's mail service, and wasn't notified about my refund or anything. I called them twice in 2 months inquiring about my order, but they didn't receive it and I would be notified. The second time I called, however, I was hung up on by a customer service rep and I had to call again, and they told me there was nothing they could do. I was out $40, which to a college kid is crucial - I didn't have money to buy groceries and was waiting for my paycheck, so I used the rest of my money on my student ID card to get through the week (thank god I was going home). This was such an ordeal that I refuse to do business with them.


Katherine Has Earned 7 Votes

Katherine G.'s review of Forever21 earned a Very Helpful vote
Katherine G.'s review of SheIn earned 6 Very Helpful votes

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