Katherine A.

When I first found this site, I was really excited and opened it all the time to answer questions. I found it to be a fun and easy way to voice opinions and get modestly rewarded for it. However, like many others, my account was recently disabled and I really had no idea why as I always answered honestly. When I put in a support ticket, I was told my account was "disabled due to multiple identified accounts". The problem is - I don't recall ever making multiple accounts on Crowdtap - I was just always logged in with my same account, so I don't know where the multiple accounts came from. Perhaps it's because I have multiple emails associated with my personal google account (you know, one personal, one business, on school, etc), and it somehow registered that as 'multiple accounts'? I'm not really sure, but when I asked a follow-up question to find out if they could tell me what accounts were under me so I could investigate if further as I was worried there might have been some sort of security breach on my end, the response I got back was very quick, but kind of rude... I was basically told the same thing "Your account has been deactivated due to multiple accounts coming from your location and device... We have thoroughly explained the reasons for deactivating your account and will not continue to discuss the matter. This will be our last form of communication with you regarding this issue". I don't think the reasons were thoroughly explained as it was the same response as I got the first time, and the closing of the issue without being fairly assessed seemed curt and rude... and left a bad taste in my mouth as I still don't believe I had multiple accounts - if I did have multiple accounts by accident, I only ever used one account, so it just didn't seem to make sense. So, overall, Crowdtap is great! Until you get disabled without adequate resolution and get cut off by rude customer service..