Kate W.

I've ordered a dress but received the tank top instead (different brand, different size, different color, different material). Wonder how...
I've send it back. Had to top to the post to ship it. 15 days passed and Shopbop still haven't got it! I'm based in California, Shopbop based in California... More than 15 days for return? Really?!
I called them and representative told me that I have to go to the post to find out what is going on. They are using third party service for pickup from the post office. So she basically advised me to find the agent they are working with and ask him why is he slow at his job. Terrific! I need to remind you that it was them who screwed up my order in a first place...
Prior that my mom bought me a birthday gift. I received dress in size 4 instead of purchased (and stated in invoice) size 0.
Once again I had to go to the post to send it back... What Amazon Prime benefits are they talking about?
Called to Shopbop again. They've told that someone will contact me back within 24 hours. Never happened. Today called them again... They simply hang up the phone.
Awful customer service, awful fulfillment team (never know what are you going to get), awful return processing.
Will never buy anything at this store!
P.S. They give you refund and you have to buy again the item you wanted to have in first place! If it's gone, it's your problem, not their!

I've been a long time Net-A-Porter customer. I loved their pictures and full description that included all measurements and weight for some items (bags, jewellery).
Recently I've tried to shop there again and so that now they have two type of the pictures - traditional high quality Net-A-Porter and others that look like something they had three to four years ago.
Items description is not as full as it used to be (I've returned 4 items in a row! That never happened to me before)
I've also noticed that prices for some items are changing from time to time.
Net-A-Porter becoming Yoxx. They are bringing some low end brands (Sam Edelman, Madewell, etc). It's no longer a luxury experience. I rather shop at Farfetch and Stylebop