Kate V.

I signed up with AT&T as part of an AT&T staff offer whereby a staff member can have up to 10 lines, and pay only for the access fee for the first four lines, with the rest having no access fee. This seemed like a great offer, with the monthly total for each line coming in around $20 (comparable to many multi-line plans from other providers), so I signed up 10 lines of family and friends. This was when the nightmare began. We spent literally 30-40 hours on the phone, bouncing between employees who made so many mistakes that it went beyond a joke. It took over 2 months to finally get the lines set up and several people couldn't get their numbers ported and had to start from scratch. Then the bills arrived. Despite the fact that multiple AT&T employees confirmed the offer of the free lines, we were then told that this was incorrect and that every line had an access fee. This meant that each individual line averaged out at round $35 per line. After going through the hassle of moving 10 accounts across to AT&T, we have been completely misled in every conceivable way and lost days of time. What's more, every single time we've had to call AT&T, there are no records of our interactions, so we have to start from scratch with every staff member, wasting 30-40 minutes with each one before they handball us to someone else to start again from scratch. I've just spent more than two hours on the phone before being transferred to a department that gave me a message to call back during business hours! AT&T is the MOST disgraceful telecoms company on the planet. While so many companies are offering discounts and special offerings, AT&T is still charging prices from the 90s. Their customer service and record keeping is deplorable. Such a shameful, disrespectful, misleading, dishonest way to treat loyal customers!