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I purchased a beautiful dress for my daughter for Xmas, received beautifully packaged and couldn't wait to give it to her.
Unfortunately it was a little small, but I realised I had gone over the returns timescale, so messaged customer services.
I had a quick and surprising response from Molly, that allowed me to return the dress.
I replied to say thanks and to check stock for exchange. Again a quick and lovely response from Gina to say they didn't have stock but expected delivery soon. I am returning the dress tomorrow by post and reordered today (as we got lucky).
I have since ordered another dress for my daughters birthday & this is equally as beautiful.
Amazing customer service, fab clothes & highly recommended!
Tip for consumers:
Excellent quality and beautiful dresses (and other fashion items)
Products used:
Purchased dresses
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Bethanie and Sarah really helped me with my order which did not arrived, they took my complaint...
